wV
wikus V
1 reviews | Active since Jan 2016
19 Jan 2016, 18:48
Total Bad Service
Request to change ownership of decoder.<br> Wrong decoder moved to new owner, then the new owners decoder was moved back to me, leaving him without DSTv service.<br> First request logged 2015/10/09. Today (2016/01/19) New owners DSTv was cut off due to his PVR being moved to my multichoice account.<br> Correct decoder still not moved from my account to new owner.<br>
Helpful (0)
Replies (1)0
Replies (1)
DStv (MultiChoice)'s replyOfficial
27 Jan 2016, 18:10Hello wikusventer87,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
As per our telephonic conversation, you confirmed that your problem was resolved and the change of ownership was done with the correct decoder. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
As per our telephonic conversation, you confirmed that your problem was resolved and the change of ownership was done with the correct decoder. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,
DStv (MultiChoice)'s reply27 Jan 2016, 18:10
Official
Hello wikusventer87,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
As per our telephonic conversation, you confirmed that your problem was resolved and the change of ownership was done with the correct decoder. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
As per our telephonic conversation, you confirmed that your problem was resolved and the change of ownership was done with the correct decoder. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,