HS
Hubert S
1 reviews | Active since Jul 2012
12 Aug 2015, 19:40
Topped up credit missing
Well, I really enjoyed using the box-office that multichoice has to offer. BUT! recently when I topped up my account with R120(equivalent too 4 movies) everything was fine and my account reflected the credit available, so I watched a movie and all was fine...then two weeks passed and I had time for another movie...but my account was suddenly in the rear (-R30). So I had to do phoning ritual like usual and like expected no one has a clue what happened! So where has my credit gone??? I even have my proof of payment!! I call this *****ing!!!
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Replies (1)
DStv (MultiChoice)'s replyOfficial
18 Aug 2015, 08:34Hello Birty,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
As per our telephonic conversation we confirm that your box office problem has been resolved, your account has been credited with the amount of R90.00 as confirmed.
MultiChoice's mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
As per our telephonic conversation we confirm that your box office problem has been resolved, your account has been credited with the amount of R90.00 as confirmed.
MultiChoice's mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
DStv (MultiChoice)'s reply18 Aug 2015, 08:34
Official
Hello Birty,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
As per our telephonic conversation we confirm that your box office problem has been resolved, your account has been credited with the amount of R90.00 as confirmed.
MultiChoice's mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
As per our telephonic conversation we confirm that your box office problem has been resolved, your account has been credited with the amount of R90.00 as confirmed.
MultiChoice's mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta