Top pathetic company in SA

Just as i thought they cannot be worse they surprise and did just that. I decided to use then reduced offer of DSTV and take out a streaming package again in order to watch rugby. I went online and payed and was given the steps to reconnect. I followed the steps but as in the past when i entered my ID it says it cannot be found. I went on the chat line and was assisted by Mangqoba. I gave all my details and he came back and reconfirmed my ID. He came backand said that the systeme cannot find the ID. This after tey found everything in order to take my money. I explained that the reason why I wanted to rejoin was because I wanted to watch the rugby. I alsos stated i had the same problem previously and the lady who assited me actually got it solved. He said he cannot help and that i need to go to a walkin center. I explained that can only happen the monday and tat I wanted to spek to a manager as this is unacceptabvle. His answer was that it was against policy. Really!! No attempt was made to assit me and it was clear that he did not want to even try. Is this the standard of customer service we must leave with now? They are and stay one of the most pathetic companies in SA