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Patricia M
1 reviews | Active since Aug 2011
08 Oct 2021, 07:11
Took out a 24 month pricelock contract (RWC2019 promo) that came with installation and explora 3 decoder in October 2019
Took out a 24 month pricelock contract (RWC2019 promo) that came with installation and explora 3 decoder in October 2019. Now contract ends this month but dstv insists that I must continue paying for the decoder and installation. Noone can explain why, but I need answers. I'm now supposed to pay R829 for premium, R105 access fee, and R409 for compact (total R1343). They are billing me an additional R99 bringing my dues to 1442, which I'm disputing. They delivered the decoder. They sent and paid for the installation. They activated the premium package. All in October 2019. So if pricelock is ending, then all associated costs should fall away. It's not rocket science this.
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Patricia M's updateReviewer Update
08 Oct 2021, 12:34Judging from your general statement, I take it that this is an automated general response sent to any client that complains about your poor customer service. Worry not, there are other social media platforms where one can make noise until they get an active response.
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Patricia M's update08 Oct 2021, 12:34
Reviewer Update
Judging from your general statement, I take it that this is an automated general response sent to any client that complains about your poor customer service. Worry not, there are other social media platforms where one can make noise until they get an active response.
PM
Patricia M's updateReviewer Update
08 Oct 2021, 21:50Dear Cynthia Chauke.
It was a welcome pleasure speaking to you. Your experience saved the day. Thank you for taking the time to understand my underlying issue. In under an hour you resolved a compaint that's been ongoing for a week. In you, the company has made a worthy investment in its human capital. I am glad that we have reached an amicable resolution, and all parties can move forward.
Much appreciated.
Patricia
It was a welcome pleasure speaking to you. Your experience saved the day. Thank you for taking the time to understand my underlying issue. In under an hour you resolved a compaint that's been ongoing for a week. In you, the company has made a worthy investment in its human capital. I am glad that we have reached an amicable resolution, and all parties can move forward.
Much appreciated.
Patricia
PM
Patricia M's update08 Oct 2021, 21:50
Reviewer Update
Dear Cynthia Chauke.
It was a welcome pleasure speaking to you. Your experience saved the day. Thank you for taking the time to understand my underlying issue. In under an hour you resolved a compaint that's been ongoing for a week. In you, the company has made a worthy investment in its human capital. I am glad that we have reached an amicable resolution, and all parties can move forward.
Much appreciated.
Patricia
It was a welcome pleasure speaking to you. Your experience saved the day. Thank you for taking the time to understand my underlying issue. In under an hour you resolved a compaint that's been ongoing for a week. In you, the company has made a worthy investment in its human capital. I am glad that we have reached an amicable resolution, and all parties can move forward.
Much appreciated.
Patricia