Took my money but provided nothing in return

We stopped watching DSTV because Netflix is just so much better. However this month we wanted to watch the rugby so we attempted to reactivate the account by following onscreen instructions. We were informed to pay an amount of R598.03 to reactivate until the end of the month. Payment was made and we still do not have DSTV. Error code 16-4 still appears on our screen. Tried calling the call centre. Always high call volumes. Always wait 15 min to speak to an agent who doesn't know what is going on ands then get cut off. They have had my money for 5 days now and have given me nothing in return. I have phone 7 times and wasted a huge amount of time waiting on the phone with no help. Please just give me my money back. You can keep your DSTV. Your service is bad. I paid and get nothing. Just refund me now.