MS
MAXINE S

1 reviews | Active since Dec 2013

21 Aug 2015, 13:52

took my money...but never credited my box office

Despite COUNTLESS conversations with Godfrey Shibyeni supervisor at the call centre, Phetolo, another supervisor and other 'customer service reps'? I still do not see the R120 which I paid reflecting in my box office account.<br> <br> Since Fri 31 Aug I spoke to Godfrey Shibyeni supervisor Phetolo,supervisor Elizabeth, Justice, Tshopo Msimanga etc almost on a daily basis. Nobody has bothered to assist.<br> or even get back to me.<br> <br> i sent proof of payment.<br> <br> As discussed here is my proof of payment for R120.00 which I made into my box office account and which is not allocated according to you.<br> <br> 2015-07-31 CHEQUE CARD PURCHASE I*PAYU: DSTV B*** R 120.00-<br> <br> EXPERIENCE WITH BOX OFFICE - AWFUL<br> <br> <br>

0
Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply31 Aug 2015, 14:38
Official
Hello danmax@,

We apologise for the delayed response and for the unpleasant experience in dealing with our Box-Office agents.

We could not get hold of you today at 14:22 pm to discuss your query telephonic.

Please refer to your personal email for detailed information.

Apologies for the inconvenience you experienced.

Here are our touchpoints:

@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com

Regards
Elna