Took my money but gave me no service!

Absolutely pathetic and ***********!!! Signed up with Dstv for their streaming package on 26th March. Dstv deducted the money from my card.

A few days later, I still had no DSTV. Since the 29th March I have sent a few emails each day with proof of payment from Investec Bank (who have confirmed the funds have been taken from my account and that DSTV merchant account has processed the amount), as well as my bank statement showing them that the money has been taken from my account. I have contacted DSTV via Facebook, Twitter, Live Chat on DSTV Now as well as their call centre daily... numerous times a day and it's always the same thing with no different outcome. All they ask is "Please send ID number, address, cell number and name". Yet not one of these hundreds of contacts I have made have been able to rectify the issue.

I have been told that my proof of payment is not in PDF format (which it is because that is how it is received from Investec) which is why they can't activate my account, I've been told to send "the correct proof of payment" by a different agent as well. Its an absolute joke now.

What a waste of my time and money. Major incompetence for what should be a pretty simple process. Disgusted by this appalling "service"!