Too Much To Ask?!

I am starting to understand why so many people have decided to cancel their Dstv services and go for internet based tv.

For the past two weeks I have been trying to switch on my Holiday Home decoder to be only sent empty promises of "we have escalated your query". My query has been escalated so many times that I am sure it is sitting at heaven's gate at the moment!

And all I am asking is that someone gives me feedback and tell me what the problem is and why I can't activate my Holiday Home decoder. Is that too much to ask?!