Too much shady and *****ulent activity

This is annoying and we shouldn’t have to come to this platform to get our issues resolved with you guys.

1. Why is that you don’t vet your third party service providers, On Air to be specific. The company works on behalf of dstv to it all new devices, however there no registered contact details for them. There are *****ulent debit orders from my account from them, I’ve tried raising the issue with dstv before but I’m always told that it’s between me and On Air whereas they contracted on your behalf.

2. I have an Explora decoder which is insured, now I was surprised to learn that I now have an HD, which is not installed nor has never been delivered. Asking dstv about when this change happened they can’t give me an answer.

3. Your customer service agent are not helpful, might as well just use the chat bots, Nonhalanhla Ncube who was chatting provided little assistance if any.

I just need know how I somehow got a decoder upgrade without my knowledge? If the switch between decoders can noted by dstv and insurances payments are still deducted then what is it exactly that you are insuring if my I’m only insured on my old decoder and I apparently have a new one which is not insured? Lastly, if you are going send suppliers to do your bidding, least you can do is check that they are legit. This “it’s an agreement between you and the supplier” when they are contracted to you is not going to cut.