To DSTV Internet or not?

In September 2023 we signed up for the advertised DSTV wifi to be included with our DSTV packaging. In July 2024 after many electrical faults such as cable theft in our area and faulty connections, the router was damaged beyond working. I contacted the DSTV Internet helpline who eventually directed me to the local DSTV shop. The conversation that ensued is surely of a comical naturevas they advised our router had never been activated and so we were definitely NOT using their services. I in turn advised that surely if I was paying for something and unable to utilise it I would definitely have brought it to someones attention by now. They kept the faulty router while they conducted their investigation and we were left without internet and had to find a resolution of our own. As we have tenants who work from home and rely on the internet we had no choice but to make alternate arrangements. Now we are midway through September and we have been billed for said Internet, BUT we still do not have a router - essentially being billed for a service we do not receive. We can only assume that DSTV Internet have concluded their investigations as they have started billing us. We have had zero contact from DSTV Internet themselves and only sporadic contact from the local store. Who are also only aware that the matter had as yet not been resolved because I went in to the store to inquire as to the whereabouts of my router as we are now being billed. Two months DSTV; TWO MONTHS. It has taken you two months to conduct your investigations in which time we have had to source alternate solutions to a problem we did not create in the first place. And where is our router, well who knows but apparently it is en route. In a day and age where you order something off the internet and the courier practically delivers it the next day; how can the delivery of said router be taking so long?