Title: Extremely Disappointing Service and Unauthorized Charges – Poor Customer Support

I am absolutely appalled by the level of service and the way my recent concerns have been handled by DSTV. I raised an issue regarding my account, which had unauthorized charges and services added without my consent, and to make matters worse, I was treatct Plus and HD PVR subscription, were added—services I never signed up for.

I had explicitly called DSTV’s support center to cancel my Compact subscription and Showmax, which was supposed to be part of a price lock agreement that ends in two days. However, these services weren’t canceled as requested. Instead, new subscriptions were added without my authorization, and my account continues to show incorrect charges.

What’s worse, the consultant I spoke with, Sihle, was not only rude and unprofessional but also **** about the terms of my contract. When I raised that my contract was ending in 24 months, she initially stated that the agreement would end in two years, but when I told her that the price lock agreement was ending soon, she abruptly changed her story, claiming that it was actually ending in four days. To top it off, she tried to push additional services onto me, forcing me to take them, which was completely unacceptable.

Despite paying my account in full for the last three months, I keep receiving notifications stating my account is in arrears. This ongoing issue is causing significant frustration and concern about whether I’m being overcharged or misled.

I am now requesting that DSTV:

Immediately remove the unauthorized Compact Plus and HD PVR subscriptions from my account.

Correct my account balance and payment history.

Confirm that my request to cancel Compact and Showmax has been processed.

Provide a formal explanation as to why these unauthorized charges and subscriptions were added to my account.

This entire experience has been incredibly stressful, and I am deeply disappointed with DSTV's lack of urgency in resolving this matter. If these issues are not addressed immediately, I will have no choice but to escalate this matter legally and explore other service providers.

***

ID:*** ***