IK
Ivy K
1 reviews | Active since Aug 2021
16 Aug 2021, 09:31
Tired with DStv
For this month dstv has billed me double the amount I’m used to paying. I called them and I was told that the upgrade to premium that I won was supposed to be for one month not 2 and that it was a system error from their side. Now I’m being billed for something that was not my fault. This is really inconveniencing. I’m actually thinking of cancelling this thing. Apparently I’m not the only one who has this problem and people called DStv and their problems regarding double billing were resolved
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
16 Aug 2021, 11:59Hi Ivy Khuboni,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply16 Aug 2021, 11:59
Official
Hi Ivy Khuboni,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
16 Aug 2021, 18:30Hi Ivy Khuboni,
Kindly note that that we tried contacting you on the number *** and you were not reachable.
Kindly note that we have reversed the R829.00 and reconciled the account. You can pay your normal subscription R748.00 15/08/2021We do apologize for the inconvenience caused by the wheel of happiness upgrade issue.
Kind regards,
DStv: Hello Peter Team
Kindly note that that we tried contacting you on the number *** and you were not reachable.
Kindly note that we have reversed the R829.00 and reconciled the account. You can pay your normal subscription R748.00 15/08/2021We do apologize for the inconvenience caused by the wheel of happiness upgrade issue.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply16 Aug 2021, 18:30
Official
Hi Ivy Khuboni,
Kindly note that that we tried contacting you on the number *** and you were not reachable.
Kindly note that we have reversed the R829.00 and reconciled the account. You can pay your normal subscription R748.00 15/08/2021We do apologize for the inconvenience caused by the wheel of happiness upgrade issue.
Kind regards,
DStv: Hello Peter Team
Kindly note that that we tried contacting you on the number *** and you were not reachable.
Kindly note that we have reversed the R829.00 and reconciled the account. You can pay your normal subscription R748.00 15/08/2021We do apologize for the inconvenience caused by the wheel of happiness upgrade issue.
Kind regards,
DStv: Hello Peter Team
Best regards,