1 reviews | Active since Oct 2015
Tired of the unallocated Payments
following my previous complaint about Multichoice, nobody came back to me since then. In the mean time I had to send the proof of payment to 2 more people, received a case number from 1 person and the last person we spoke to out of the 5 people we have contacted. this madness is going on way to long. I have made the decision I am taking it further. according to dstv there was money reversed.... to whom? Our bank is unaware of any transaction that was sent back.<br> <br> being in arrears with R2200 while we have the proof of all the SUCCESSFUL payments made is unacceptable.<br> <br> if the people in the billing department cant do their job PLEASE get someone who can. you can expect to hear from our lawyer.<br> <br> this problem for 4 months now....
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
Our records indicates that your payments were allocated does reflects on your account and your service is active. Please be advised that we are experiencing high contact volumes. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below for urgent assistance.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
Our records indicates that your payments were allocated does reflects on your account and your service is active. Please be advised that we are experiencing high contact volumes. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below for urgent assistance.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta