Tired of NO feed back!

<p>I phoned DStv regarding 2 old pvr subscriptions that are still active on my account since June 2014. I logged a reqeust for an investigation regarding this and still haven't received any response from Lindokuhle Ndaba the consultant that dealt with my reqeust. He is supposed to retrieve a recording where they have apparently let me know that apon getting a new Pvr that it is your responsibility to phone in and deactivate your old subscription. I also have a qeustion which no one understands apparently. If you are the account holder with a few subscriptions (meaning a few decoders) and one of the decoders is for EXAMPLE for your Daughter and she want to upgrade from an old Pvr to an explora and it gets delivered to her house (not the account holder) how are the account holder being informed about the deactivation of that old subscription??????? I have phoned back today and yet again could not get hold of Lindokuhle Ndaba because they have no direct lines, the other consultants:Nicholett Ngwasheng and Nomaswazi Sibeko that took my call have both sent him an e-mail asking him to give me a call and let me know about how far the investigation is going but still Nothing! All the Teamleaders and Supervisors are in a meeting. (Which is always the excuse at most Call Centres) This has been going on since the 5th of August 2016 so, if Lindokuhle Ndaba does not get back to me by tomorrow regarding this investigation, I WILL go to the Ombudsman because I want this reqeust done and my money refunded, Thank You!</p>