Tired of lack of customer care

<p>I have written about DSTV before. I took the 24month contract to get an Explora- biggest mistake ever. I have constant drama trying to get them to debit my account. It went well for a few months until I got a new job and asked them to change my debit order date. For 2 months they didnt debit my account at all, I then paid the money manually but apparently the funds went to my "old account" which I had before the contract so it reflected unpaid and they had to transfer to the correct account. I asked them to put the debit order back again and they agreed. Another month went by and they still didnt debit my account. I then left it and after the second month I paid funds but again was told I am paying it to my old account. I then stopped paying anything because I dont know what to do and they just dont debit my account. So they have eventually suspended my account and when I phoned them they said there is something like R2800 outstanding. As far as I know it should be R1700 because that is the amount for 2 months, so I asked them to firstly please explain how they get that amount and secondly please DEBIT MY ACCOUNT otherwise I am not paying anymore. So they said someone would call me back to sort out the outstanding amount. Then they suspended my account again a few days later- noone has phoned me tho. I phoned again and explained the whole story again and asked them to please just explain why the amount is so high, they said there was another months funds that had gone through to the wrong account again and they transferred the funds to the correct account. I told them this is why i refuse to pay manually because they keep saying my payments are going though to my old account, they cant deactivate that account, they dont explain how to pay the money into the correct account and they dont debit my account when I have repeatedly asked them to. So they said they are sorry and someone would contact me. This was a week ago- still noone has contacted me regarding the outstanding amount. Now theu finally debited my account again- but for R3800?? I have no idea what is going on with my dstv account or why I constantly have to battle like this. I have several debit orders from Cellphone contracts, insurance etc and I dont have this problem with any of them. Now can someone please contact me and just explain how they got to this amount!? Im too scared to phone and complain about the amount debited incase they stop the whole debit order again. I really cant wait for my contract to end so that I can rather use other companys to watch series and movies online. Noone at dst ever knows whats going on and noone ever phones you back. </p>