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TR
Tidet R

1 reviews | Active since Oct 2013

03 Feb 2024, 23:15

Tired of DSTV

I have a secondary DSTV decoder and on a daily basis it throws out an E143-0 error. I can't fix this myself and have to speak to a consultant. Unfortunately 1 out of about 5 consultants know how to fix this error, fortunately this has happened so many times I'm able to instruct them on how to fix this on their side. Apart from this being driving me crazy all of a sudden their customer service hours have changed. It shows on the decoder system that their times are from 7am - 11pm, but guess what, when you phone just after 10pm you get a message that customer service is closed and you have to phone back at 8am. This is really pathetic service with the amount that you have to pay each month. Maybe I should send them a phone bill for all the calls I have to make to sort this out every time - I'm sure the one will cancel the other way out.

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Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply04 Feb 2024, 07:07
Official
Hi Tidet , 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team 
TR
Tidet R's update04 Feb 2024, 10:08
Reviewer Update
Dear DSTV, just an update on your pathetic service. This morning I phoned to try and get the problem fixed. I spoke to 5 different people with no answer to this problem. I spent a total of 85min on my phone. I've had a technician out twice in the last six months. The modem and cable is fine. I was sent to my local multi choice and ended up having to buy a new decoder and still the same problem. I have 'hard-rebooted' and 'soft-rebooted' probably more than 100 times in the last 6 months. The problem is on your side. PLEASE FIX IT.
TR
Tidet R's update05 Feb 2024, 14:46
Reviewer Update
Finally, I have an answer! Danisile Sokela from DSTV phoned me this morning and was able to give me a solution to my problem. Danisile was very friendly and helpful. She removed the 143 error and told me what to do so that I wouldn't have this error come back up again. I'm so happy I have my tv back to keep me company during my sleepless nights. Thank you so much Danisile it's really nice to be able to talk to someone that knows what they're doing.