Tired of dstv

Phoned dstv in the beginning of September 2019 to complain of my account being suspended only to b told that there was an outstanding amount to b paid which I paid without hesitation trusting that what the consultant was saying was correct only for my account to be suspended yet again 5days later.... I called again only to b told that there was still an amount outstanding which is then I questioned the consultant only to find that I have overpaid and instead of being in credit my account was overdue for payment and that was because there were a few payments that were being unallocated and after speaking to numerous consultants after every days that passed because my account was getting suspended after every 5days I was told at the end of that month that everything was sorted out and I was relieved bcoz I didn't have to phone and my pressure didn't have to go up trying to explain that I didn't owe anything and that instead I shud b in credit.... The new month of oct has started and to my surprise my account gets suspended once again and this time it's the same story outstanding amounts and proof of payments weren't received and that I shud email to this person and that person and pay this amount and pay that amount.... The last call is what really surprised me.... I spoke to a consultant named Nomunde who sounded like she could really help me in the beginning but gosh... But the only credit she can get was that in the pop the reference no had one extra digit which was a mistake on my side, accepted. Bare in mind it took over a month to figure that out. Then she said she would escalate the issue and that after 24hrs it will get sorted out and I told her I was told that so many times b4 and by so many other consultants and I'm still having the same issue so can I speak to someone higher in the beginning she says everyone else is busy but when I started raising my voice and being impolite then someone became available.... She then transferred me to someone by the name of Cylest Shanmugam who apparently was the floor manager who was of no use to me at all...her point was they escalated the matter and that was that there was no other way she cud help me. When I asked if there was someone else I cud speak to she said no when I asked if there's anyone superior I could speak to she said no but when I raised my voice she put me on hold for half an hour if not more only to come back and tell me she spoke to a supervisor which contradicted what she told me. Why couldn't she let me speak to that same supervisor??? That was not all she came back on the line to tell me that the payment was accepted but I had to pay R120. 00 when I asked what for she said it was what was due which I then went on to explain to her that I was suppose to be in credit because an amount was still unallocated and the previous consultants told me that because the fault was on their side that the reconnection fees would be credited to my account. But without saying a word she put me on hold again and after some good minutes the first consultant came back to tell me that they escalated the matter so I questioned her as to where did that floor manager go to because she was explaining something to me and the consultant says to me that she was attending to another call so I said that's so unprofessional as she was not even done with me so how can she take another call I refused to speak to let the consultant speak and I insisted that I wanted the floor manager back online. I was put on hold and after some good minutes the call was cut and not by me..... That very call lasted longer than one hour twenty minutes..... I have no idea how we dstv customers are supposed to get any help if there are people like these two who don't make any attempt to try for us..... Even when I asked Cyleste to provide me with a customer complaint email or contact she said she did not know the details which I find very hard to believe....