1 reviews | Active since Jul 2017
Tired of DStv
I cancelled the dual-view on my Premium package (not knowing it is a free service seeing as I'm paying R105 for the privilege of forwarding and rewinding on the Explora). This was in April of this year. On the 8th of May I was informed via sms that my account is in arrears with R852, which I could not understand, but paid anyway. When I EVENTUALLY got hold of someone, I was informed that DStv was under the impression that I had two accounts and billed accordingly. That was rectified on the Saturday and I was told that I now have a credit with DStv. I paid what I thought was the balance of my account at the end on May (I always pay around the 26th) just to get another notification that I am in arrears. Numerous phone calls and reference numbers later I eventually gave in and paid what they said I owed. I know for a fact that I was never in arrears, but was told to pay on the 1st of every month. I feel that one cannot win against these big companies. They do and please as they want, talk in circles and cut you off if they no longer want to speak to you. I am waiting for fibre to be installed and will then cancel my subscription with DStv.
