Tired of being Tired because of multichoice

Good day

I have a problem with my dstv account once again. I was forced to pay what I didnt owe, just this weekend. I didnt want to but because I am not living alone I had to.

I Payed R600, checked my balance after a while and found that I still owed R600, decided to ignore the super educated machine voice and speak to a real human being. After speaking with a couple of your guys the fourth one by the name of Itumeleng Leewi spoke to me and when I asked how much am I owing he told me R367.00 and I have to pay it on the 29/02/2020 the latest, I then asked how possible is that, he said I was over charged and am going to be credited and that is the reason I have to pay that much.

On my last email all I heard was sorry, sorry, sorry, sorry, sorry a million times, now I demand to know what is going on, do you guys have any idea how I got that money, all I wanted was for my kids to watch and enjoy their favourite TV programs but now because everyone is focusing on making sales instead of who is bringing sales, I don't want to hear another sorry but proper answers and my money back, no credits needed. I demand for my money to be payed back immediately. My contract states that I will be paying R549 and that is what I am willing to do every Month.

I was even told the system needs to updates my personal info then I will receive an sms to confirm everything, I am still awaiting upon Nelson Mandela to rise from the dead before that sms arrives.

People are just used to lying or what I dont know hey, I really dont get it but I am tired of that. This whole mess started because of someone's mistake then I had to pay a lot of money instead of the matter being properly investigated.

I actually realised that dstv only cares about its employees, they protect them which is good but we also as consumers need to be protected. We can't live like this, payment after payment, for what???, that is crazy.

If I didnt make any payments i know i am at fault and i am definitely eligible to make a payment. But what I am failing to understand is why must I pay for someone else's mistakes.

Please pay back the money ASAP.

Kind regards Thulan