Tired and frustrated loyal customer

I have never in my life been more serious about quitting DSTV. I have been a customer since I can remember, but after today, I am seriously considering just becoming another client who leaves. I made use of the option to add Disney+ as an add-on to my subscription. I paid for it and went to sign up on Disney. Hence, to my shock just to discover Disney charged me separately. Long story short I went back and forth between DSTV and Disney. Disney is confirming that the payment I made through DSTV is not showing on their side, and I should ask for a refund. Contacted DSTV again just to be told by a very "polite" agent that there's no problem, Disney isn't free, and that she doesn't understand my problem.

I was furious to say the least. But to top if off, I have had many previous encounters with agents not being able to answer my questions about streaming and extra stream, etc. I spend almost R1000 per month on DSTV. Now that Showmax is closing, only certain things are staying. My question to DSTV and Canal+ is why should I stay a loyal subscriber if your agents can't even comprehend a simple question? What makes this R1000 per month worth all the frustration, reruns, and hours of doom scrolling? Is something better coming or can I take my hard-earned money and rather subscribe to Netflix? Which is way cheaper