Time wasting

On the 15th of October 2021 and around 10 pm, I reported that in on one of the series "My Sweet Curse" on catch up that I am watching, they have uploaded episode 1-30 and then 33-40. Episode 31 and 32 is missing.

Itumeleng R, confirmed that episodes 31 and 32 are missing from the content and then send this message

"Thanks for holding

I have successfully escalated the account to the technical team

Here is a reference number for the escalation #***3 The issue should be resolved within 48 hours, however, I have put an urgent notice on the account

If it is not resolved with 48hours, kindly contact us again, using the reference number

Apologies for the inconvenience"

I then followed up on the 18th of October 2021. Given responded with this message " Noted. I have just checked and the escalation was sent to the incorrect team. I have just forwarded it to the correct team. You should receive a response within 24 hours."

When I followed up on the 19th of October 24 hours after Given has escalated to the correct team. I am told to take screenshot