Time wasted!!!

I am writing this as I am not happy with the service received, I don’t understand why a company like multi choice would hire *********** agents, who lie to customers.

I have an issue with my Showmax subscription, I decided to add it to my DSTV subscription and I never received the activation link, and now I can watch Showmax. I initiated a chat and an agent named Avuzwa and he/she advised that she will escalate under the incident number 43249 and advised that I need to follow up using that incident number later during the day, I did follow up as advised and got through to Lwando, who advised that the incident was logged and would take 24 hours. I then waited and then on 01/10/2025, I initiated a chat for a follow up and got through to Yolisa, who then advised that under that incident number there is no information. Meaning that I have been waiting for nothing, my issue was never escalated to begin with. I just wasted my time for nothing