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Annetjie M
1 reviews | Active since Feb 2010
04 Mar 2022, 13:20
Time to take this complaint to the Broadcast Ombudsman
It is with regret that I once again have to complaint regarding my open query from 13th February 2022. The Ultra package was supposed to be installed last week, 25th February, it didn't happen, then I had to complaint and promised today 4th March. Still no technician and no call either to confirm.
I really do not know what to think.
Despite promises to complete installation today, 4th March 2022. Abosultely no technician, no contact, so I'm still paying for three decoder and only have the use of one. Really.... What is this and how is Multichoice going to sort this three month old problem now?
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Replies (4)AM
Annetjie M's updateReviewer Update
06 Mar 2022, 15:55I need answers. You called duri g church time. The problem here is we need service not emty promises. A vou tis aready billed accordingly. We shoul get a credit for the months we could not use our Xtra view
AM
Annetjie M's update06 Mar 2022, 15:55
Reviewer Update
I need answers. You called duri g church time. The problem here is we need service not emty promises. A vou tis aready billed accordingly. We shoul get a credit for the months we could not use our Xtra view
AM
Annetjie M's updateReviewer Update
06 Mar 2022, 15:55As it is already we are pay accordingly....
AM
Annetjie M's update06 Mar 2022, 15:55
Reviewer Update
As it is already we are pay accordingly....
AM
Annetjie M's updateReviewer Update
07 Mar 2022, 19:52Failed again ..... Installer called 08h21 and said he'd be there to I Staal by 12h30.... Time went by. Didn't answer his phone. He called again 13h18 on his way. Again I told him.... We only have someone at home to 15h00. He arrived 14h10. Just before 15h00 he called Multichoice to connect the system. He was told there's a system problem but our de orders should be fine in one hour. 18h00.. Only one decoder works. O called expleined everything again. Sibusisio (supervisor) took installers no from me and promise to call me back. Surprise.... So call and o DSTV.... If there was any other service providers....surely by now I would not be so up in arms. What now? Who is telling stories..... MULTICHOICE OR THE INSTALLER
AM
Annetjie M's update07 Mar 2022, 19:52
Reviewer Update
Failed again ..... Installer called 08h21 and said he'd be there to I Staal by 12h30.... Time went by. Didn't answer his phone. He called again 13h18 on his way. Again I told him.... We only have someone at home to 15h00. He arrived 14h10. Just before 15h00 he called Multichoice to connect the system. He was told there's a system problem but our de orders should be fine in one hour. 18h00.. Only one decoder works. O called expleined everything again. Sibusisio (supervisor) took installers no from me and promise to call me back. Surprise.... So call and o DSTV.... If there was any other service providers....surely by now I would not be so up in arms. What now? Who is telling stories..... MULTICHOICE OR THE INSTALLER
AM
Annetjie M's updateReviewer Update
08 Mar 2022, 12:388th March 2022, I called Multichoice again to complete installation on their side. Gues what. I was told I have no decoders! And asked me what packaged they can load for me ? Really....... This account ***3 is frustating and driving me up the walls. Tried calling in to address with a manager, but unsuccessful. Please Multichoice seriously you will wake up when other providers start taking your clientelle.
AM
Annetjie M's update08 Mar 2022, 12:38
Reviewer Update
8th March 2022, I called Multichoice again to complete installation on their side. Gues what. I was told I have no decoders! And asked me what packaged they can load for me ? Really....... This account ***3 is frustating and driving me up the walls. Tried calling in to address with a manager, but unsuccessful. Please Multichoice seriously you will wake up when other providers start taking your clientelle.