Time to move on from DSTV

I am not sure how to offer zero stars. I have been calling Multichice for the last two months trying to activate my catchup on my 3rd decoder. I have spent more than R2000 on airtime as each call last about 45min. On my screen it says that Catch up is not available in my country, yet my other two explorer decoders have it. I call and I am told we a reseting the system and sending the signal. You should see your tittles shortly.... And then nothing and more calls... More money spent and now I am at the point where I rather cancel and upgrade my internet line to stream everything. Please could I be contacted to either solve the issue and refund my loses or cancel me outright please. My next debit will be canceled if this is not attended to. I have tried and have given up. Today the lady in the call centre could not talk to me and I could not hear her because of the singing and screaming in the background. Totally not bothered about losing clients.