Time to Cancel..total incompetence

I have been a DSTV Premium client for as long as I can remember. I do not see a bill, I simply do an EFT for R800 per month. So, at about 11 this morning I switch the TV on and see that my account has been suspended. I pay immediately and try and reset my account...6 times via their SMS line and the self service portal...no result. While I am sitting on my iPad trying to reset again via the portal my phone rings and it is DSTV informing me that I have a R350 credit on my account for the month of October. I ask the caller why I cannot reset my decoder and she starts asking me my wifes ID number and contact details. So, lets recap...they phoned me!!! Off course I carry my wifes ID around in my head......enough is enough...time to cancel