Item: DStv (MultiChoice)
Rating: 1
Author: Rudene G

DStv (MultiChoice)'s replyOfficial

25 Mar 2020, 20:12

Hi,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.

Kind regards
DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)'s reply25 Mar 2020, 20:12

Official

Hi,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.

Kind regards
DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)'s replyOfficial

25 Mar 2020, 21:52

Hi Rudene G,

Kindly note that your package will be downgraded to DStv Access, however, you must send us an email to load DStv Easy View on decoder 1 and 2.

Kindly provide us with your decoder Smartcard number so that we can access your account.

We await your response.

Kind regards
DStv Help Team

Best regards,

DStv (MultiChoice)'s reply25 Mar 2020, 21:52

Official

Hi Rudene G,

Kindly note that your package will be downgraded to DStv Access, however, you must send us an email to load DStv Easy View on decoder 1 and 2.

Kindly provide us with your decoder Smartcard number so that we can access your account.

We await your response.

Kind regards
DStv Help Team

Best regards,

RG

Rudene G's updateReviewer Update

26 Mar 2020, 05:46

I don't understand. This is my sister-in-law's account number and she paid for the top package. Her name is Michelle Mynhardt and your accounts department has he as Maynhardt. She has just paid in advance for a year. Why would we want to downgrade? I asked why we were told our signal issue was a payment issue. Please check again and revert.

RG

Rudene G's update26 Mar 2020, 05:46

Reviewer Update

I don't understand. This is my sister-in-law's account number and she paid for the top package. Her name is Michelle Mynhardt and your accounts department has he as Maynhardt. She has just paid in advance for a year. Why would we want to downgrade? I asked why we were told our signal issue was a payment issue. Please check again and revert.

RG

Rudene G's updateReviewer Update

26 Mar 2020, 15:26

We paid R9944 on 6 March 2020 for a year's subscription for the same package that was in my late brother's name with the same setup. My query on this forum was why we were told we did not have access to certain channels because of payment issues.
In a private email DSTV stated they would downgrade our package to which I responded that that was not what we wanted. Now our explora decoder cannot pause or rewind. Our Showmax has disappeared. What is DSTV doing?
Please call us to sort this out.

RG

Rudene G's update26 Mar 2020, 15:26

Reviewer Update

We paid R9944 on 6 March 2020 for a year's subscription for the same package that was in my late brother's name with the same setup. My query on this forum was why we were told we did not have access to certain channels because of payment issues.
In a private email DSTV stated they would downgrade our package to which I responded that that was not what we wanted. Now our explora decoder cannot pause or rewind. Our Showmax has disappeared. What is DSTV doing?
Please call us to sort this out.

Time to cancel DSTV