Time for social media campaign around DSTV

It’s almost funny, how stupid DSTV think we are.

Their TV ads focus on helping us to pay. Word of advice, DSTV - maybe not the best signal to your customers you have their best interests at heart. Focus on the value side of the value for money proposition.

Remember when they downgraded us from 5 points of access to 2 cos “they’re concerned about our privacy”? I really appreciated the advice from the fox to us hens.

Every time they upgrade their app (clearly without stress testing it), we go through a “development phase” struggle with a service that isn’t being provided, is being charged for, and where “walk-in centre” is the default. More cost, no clear answer, no service, while we are left to deal with and pay again for what is likely a systems error. But wait: they will promise to sell us more for less.

We need a social media campaign to the telecommunications regulatory authority under whose license they operate.