GF
GLEN F

1 reviews | Active since May 2016

18 May 2016, 12:25

Three weeks of hell!

<p>WoW!</p> <p>How DSTV have managed to stay in business is amazing.</p> <p>Three weeks ago I bought a Drifta and a Walka. </p> <p>Biggest mistake of my life!</p> <p>Since then I have had countless issues ranging from not being able to change the ownership of the walka, to getting my account wrong every single time i called, even after sending through written confirmation of my account details.</p> <p>I am angry, disappointed and severely upset at this.</p> <p>Through all of this only 1 person has managed to even try assist me, everyone else ignores my e-mails, can't assist on the phone as they do not know how to do their job.</p> <p>This is disgusting and I am on the verge of writing off the thousands I have spent on my devices and cancelling the subscription as this is not right at all... </p>

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Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply19 May 2016, 07:35
Official

Good day Glen Forbes

Thank you for bring this matter to our attention .We have tried to contact you without any success.

Please refer to your personal e mail for more information to your query.

Regards

Rupert

Best regards,

GF
GLEN F's update19 May 2016, 12:05
Reviewer Update
Tried to contact me? No phone call and one e-mail saying you tried to contact me. After the umpteenth phone call yesterday my account is working again, for how long? Who knows as this has been ongoing for three weeks already. Not an apology or anything. Oh well, like I said yesterday, if I experience one more issue I will cancel my subscriptions and have to write off money wasted on the devices, as no company with this poor service deserves customers, irrespective of how small they are. Really though Naspers had a grip on how to run a business, obviously I am very very mistaken.
DStv (MultiChoice)
DStv (MultiChoice)'s reply20 May 2016, 09:24
Official

Dear Glen Forbes

Thank you for taking our call today. As per our conversation your enquiry has been resolved.

Should you have further questions, please do not hesitate to contact us. We are here to assist you.

Regards

Elna

Best regards,