CG
Charlton G
1 reviews | Active since Mar 2009
17 Dec 2015, 16:33
Three times incorrect info from call centre staff.
All I want to say.... Your call centre staff gave me the incorrect information again!!!!! PATHETIC!! I'm yet to receive feedback regarding the previous incident. You need to ensure your staff members are properly informed to prevent giving customers the incorrect info. Let me be honest.... I'll be surprised if I even get some feedback on this post. Julle diens is SWAK!!!!!
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Replies (1)
DStv (MultiChoice)'s replyOfficial
18 Dec 2015, 11:19Hello CharlyG,
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
DStv (MultiChoice)'s reply18 Dec 2015, 11:19
Official
Hello CharlyG,
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team