Three months free subscription not so free

Hi there hoping to get assistance so on the 29th of May I purchased a DStv, it came with a promotion for a free 3 month subscription. However last week Thursday DStv was connected, I sent a message on your Facebook page and I was assisted, the person I spoke to said the matter would be escalated and my services would be reconnected while the matter is being processed, sure enough my DStv was reconnected on that same day last week, but now I just woke up to it being disconnected again, messaged yourl on Facebook and I'm being told the matter has been fast tracked to escalation whereas I was told to wait 48-72hrs last week. The agent I spoke to now said my services cannot be reconnected while the matter is escalating, whole last week their colleague said my services would be reconnected while the matter is processed. Please sort this out. I have screenshots for Alll this