three months and still no EXPLORA

I ordered an EXPLORA in January and it's now April- still no delivery. I can't understand the poor service we receive in South Africa- without an apology or feedback/ compensation etc. We just have to suck up the garbage being delivered by so called big companies. Seriously poor service. The only reason why I wanted to upgrade was that they suspect my current PVR is faulty because for the last year I have not been able to watch all channels but still pay for premium package. When Formula 1 comes on or certain other programs then I sit with huge frustration and thought the Explora would help- but now I'm even more frustrated with the poor/no service.