Threats to turn off service if I do not buy an Explorer / then lack of response from call centre and management

<p>I have been called by ONAIR as the official sales partner to DSTV. Their sales pitch (which I clearly confirmed as being true with Filisiwe) is that DSTV is changing satellites and when that happens I will not longer be able to receive DSTV unless I purchase an Explorer. So buy one now...</p> <p>So I call DSTV and end up at the call center: Nomjabulo answers, is unable to answer this claim, and says that at some point they will "switch off" the receiver. But could not tell me when, or which ones. When I asked about the new satellite she was unable to give me exact details or dates or even if this was true. She asked a supervisor who could not assist. She tried to fob me off by saying I need to follow up ONAIR, with whom I have no contract. I then"forced" her to put me through to the supervisor, Velaphi who also can't anwer. I asked to put put through to a Director or manager but he is unable to do so. </p> <p>The usual problem with call centers and inability to address any serious concerns. Also the same bad attitude of management that they are un-approachable.</p> <p>This is forced buying and totally *********. It is also useless customer service - why are managers so hard to talk to - or are they trying to hide.</p> <p>Unacceptable.</p>