Threatening
I called this "company" to have someone align my dish. The guy, who could not pronounce his name well, told me that someone would be there at about 12:00. This was too late for me and I phoned someone else, who came and did the job within an hour. I sent this guy from michaels a SMS stating that I came right and not to come. 12:40 they they rock up and I told them that I do not need their services anymore. They then told me that I must pay a call out fee of R400! I refused stating that I did cancel the appointment, upon which they threatened me, stating that the office team will be at my house in less than 45 minutes and "they will make me pay". The technician also refused to leave and parked in front of my gate. I eventually had to get the armed response company AND pay them R200 to leave!! AVOID USING THESE PEOPLE AT ALL COSTS, AS IT IS GOING TO COST YOU; EVEN MORE THAN YOU THINK.
Helpful (0)
Replies (1)0
Replies (1)
DStv (MultiChoice)'s replyOfficial
28 Jun 2016, 09:54Dear Jaco Prinsloo
Previous to the 23rd June 2016, our official page at Hello Peter i.e. the MultiChoice page only extracted queries addressed/named under keywords related to MultiChoice. All other keywords/categories e.g. DStv Installations or DStv service were not included in what we received.
We have asked the Hello Peter Team to help us find every single query addressed to us in order to ensure that we receive these in future, irrelevant of the keywords used or category chosen by the customer. We want to be able to connect with all our customers and not miss any concerns raised by you. Your email is part of a batch of queries located and it has reached us extremely late.
We apologise for the inconvenience caused, however according to detail logged on our system, it appears that your query was resolved by one of our alternative DStv Customer Care channels. Please feel free to let us know if this is not the case.
Kind Regards,
MultiChoice - DStv Support @ Hello Peter
Best regards,
DStv (MultiChoice)'s reply28 Jun 2016, 09:54
Official
Dear Jaco Prinsloo
Previous to the 23rd June 2016, our official page at Hello Peter i.e. the MultiChoice page only extracted queries addressed/named under keywords related to MultiChoice. All other keywords/categories e.g. DStv Installations or DStv service were not included in what we received.
We have asked the Hello Peter Team to help us find every single query addressed to us in order to ensure that we receive these in future, irrelevant of the keywords used or category chosen by the customer. We want to be able to connect with all our customers and not miss any concerns raised by you. Your email is part of a batch of queries located and it has reached us extremely late.
We apologise for the inconvenience caused, however according to detail logged on our system, it appears that your query was resolved by one of our alternative DStv Customer Care channels. Please feel free to let us know if this is not the case.
Kind Regards,
MultiChoice - DStv Support @ Hello Peter
Best regards,