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ER
Elaine R

1 reviews | Active since Feb 2019

17 Jun 2020, 11:50

THOLAKELE MHLONGO THE VOICE OF DSTV???!!!

On 16 june I called in to upgrade my package. In the morn a consultant told me in order for the upgrade to be effective immediately I had to pay the pro rata amount. Which I did. I then called back and was assisted by THOLAKELE MHLONGO who advised she couldn't do it. It was giving an error. This was now my 3rd call and I was frustrated and I told her I want to speak to her manager. She says ok please hold. That ****** *********** agent put me on hold for 1 hour 55 min!!!! She never got back to me, she just kept me on hold. Probably expecting me to cut the call!!!! For 1 hour 55 mins she had me hold, and she just sat there and caught a jol whilst completely inconveniencing me as a client!! The dam audacity of THOLAKELE MHLONGO. I am ****ed!!!! After realizing I wasn't going to cut the call she f%dCking transferred me to cancellations!!! I got the screenshots and evidence to prove everything! I want THOLOKELE to answer as to what she was doing during the time she had me o hold for 1 hour 55 minutes!!!! I want her to be investigated coz clearly this is a pattern and she has done it before!!! My customer no is ***1. I want answers.

0
Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply17 Jun 2020, 13:23
Official
Hi Elaine Reddy, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team 
ER
Elaine R's update18 Jun 2020, 07:59
Reviewer Update
Thank for responding. However I am not interested in a generic response that u send to all your clients that complain. I want a real resolution. The inconvenience and appalling service that your agent provided me was the worst Iever had. I want Tholakele to call me personally and apologize and most importantly give me an explanation as to what she was doing for 1 hour 55 min while she put me on hold. I want her investigated coz this is clearly a behaviour issue that I'm certain she displays with all her clients, which is, put them on hold and hope they cut the call. This action relieves her of all responsibility and ownership of the call. I want her or her manager to call me. I do not want a generic emailed response. I want a phone call!!!!!!!!! I deserve that much after being put on hold for almost 2 hours!!!!!
ER
Elaine R's update19 Jun 2020, 15:36
Reviewer Update
Clearly by your lack of response and lack of action you dont care about your customers. And that u actually condone such behaviour from your agents. It's no wonder your agents will continue to give such appalling service. Its evident they get away with treating their clients like ****!