THIS IS THE LAST STRAW!!!!!!!!!

EXTREMELY ****ED OFF!!!!!!!!! PATHETIC SERVICE FROM MULTICHOICE!!!!!!!!!! ORIGINAL POSTING SINCE FEBRUARY AS BELOW

PATHETIC CUSTOMER SERVICE FROM MULTICHOICE AND THEIR CALL CENTRE AGENTS - ISSUE NOT RESOLVED SINCE A MONTH AND A HALF!!!!!! 2 years ago i signed up for price lock. This contract ended in December 2017 (still have the sms from Multichoice since December. Around mid January i called into the call centre to cancel my debit order as i wanted to make EFT payments going forward. I spoke to a guy who told me the contract is still active and he would get it cancelled and get back to me. I then called in after a day or 2 to check if this was done and this time i spoke to a Nathando. She assured me that she will get the contract and debit order cancelled and said she will contact me...couple days later still nothing!!!!!! My account was then debited for the price lock amount!

I then called in and spoke to Itumeleng Makgalemele and she again promised to get the contract and debit order cancelled and stated she will provide me with feedback. She even gave me her email address ********** She asked me to send her an email to follow up in case she did not get back to me. 3 emails later with no response from her i decided to call in again and spoke to a Cleopatra this time with the same empty promise!!!!!

I decided to have a breather because this was really frustrating me and i was about to explode!!!!

2 weeks ago i called in again, i spoke to a woman this time but unfortunately do not remember her name as i have misplaced the piece of paper that i had written her name on together with the reference number for the call. this time around she did mentioned that the contract was cancelled but the debit order was not. she stated that she will get the debit order cancelled and the credit from price lock to be transferred to my residential account....finally getting somewhere!!!

I then called in today to check if all is in order and to find out what amount needs to be paid as i am aware of the credit due and also i have not received a statement so i do not know what amount needs to be paid. This time i spoke to a Millicent. She could not get the credit from price lock transferred to my residential account so she said she was going to her supervisor to get this done. She then put me on hold for 24 minutes only to then tell me that it could not be done and it will have to be escalated. I ask her what is the credit and what is the amount outstanding so i could pay the balance. she then starts to give me ridiculous figures which i am not sure how the hell she got to that!!!! I then ask to speak to a teamleader and this time hold on for 12 minutes until i eventually hung up - Total duration of this call 44 minutes!!!! All the others calls made were around 30-60min as well - this is pathetic customer service!!!!!!!

It has now been a month and a half and my issue has not been resloved!!! What do i need to do to get a response from somebody at Multichoice and have this resolved???? I want somebody to contact me immediately and have this sorted out. If this is not sorted out within 48 hours i am cancelling and will take this further!!!!!!

Official business reply Dear PRINAV RAMESSAR

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

1 Mar 2018, 8:10 14 days ago

1 Mar 2018, 10:48 14 days ago prinav: Lets hope that this is not just an empty promise again!

Official private business reply Good day Prinav

I apologise for all the poor customer experience received.

You'll be pleased to know that the Price Lock account has been cancelled and fully paid up. A request has been referred to our Price Lock finance team. This is to have the credit transferred to the normal DStv account.

The normal DStv account owes- R454.52. The Price lock account reflects a credit balance - R380.00 Once the credit is transferred, you will pay the difference to keep the service active till 25 March 2018.

Thank you for taking the time to contact us.

Kind regards

Dinah

1 Mar 2018, 12:46 14 days ago

1 Mar 2018, 13:38 14 days ago prinav: Hi, Thank you for the prompt response. I will make payment of the balance of R74.52 right now. Its a pity that i had to take to social media to have this resolved whereas it could have just been resolved over the telephone with one of the call centre agents. Regards,

5 Mar 2018, 9:34 10 days ago prinav: Ok, so i have done the payment of R74.52 on 01/03/2018. This morning i switch my tv on and my DSTV has been disconnected??????????? What is the problem now???????? Can anybody at Multichoice get this right?????????? Such a huge company you will surely think that their accounts department can get things done right the first time around!!!!!!!!!!

SINCE LAST WEEK MONDAY I HAVE BEEN DISCONNECTED FOR THE 3RD TIME????? *** IS GOING ON AT MULTICHOICE???????? CAN ANYBODY GET THIS F*****G RIGHT?????????? I HAVE CALLED IN THIS MORNING AND SPOKE TO EVELYN, SHE NOW SAYS THAT I NEED TO PAY 500 SOME ODD RANDS AND RECONNECTION FEES????????

AS FAR AS I KNOW MY ACCOUNT IS UP TO DATE, YOU WILL NOT GET A CENT FROM ME!!!!! IF THIS IS NOT RECTIFIED F***K DSTV I WILL NOT RECONNECT AND PAY FOR REPEATS!!!!!!!!!

Official business reply Dear Prinav Ramessar

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

TODAY 20/03/18 AND I AM DISCONNECTED AGAIN!!!!!!!!!!!!!!!!!!!!!! CAN ANYBODY GET THIS ****ING RIGHT??????????? OVER 2 MONTHS TO SORT OUT 1 ****ING QUERY???????????? DISCONNECTED 4 TIMES IN 2 WEEKS?????????? ***?????????????????????????????????????????????????????????????????????????????