This is the 3rd email I am sending today

To Whom It May Concern:

I have sent my query yesterday and no one has come back to me at Multichoice, and my services are still cut off despite that I have already paid R 1016.17 for Compact plus since 04 September to date.

Can somebody fix my problem that Multichoice has created. I want to watch television. I don’t owe you anything .

Where is customer service

From: Andile Mtimkulu Sent: Friday, September 18, 2020 10:14 AM To: Dstvhelp <***>; *** Cc: '***' <***>; Andile Mtimkulu (***) <***>; Emmanuel Phuzani <***> Subject: FW: [EXTERNAL] Change of Ownership Form

My services are still cut off, what is happening, no one is responding the my email below

Lack of customer service indeed

From: Andile Mtimkulu Sent: Thursday, September 17, 2020 10:50 AM To: Dstvhelp <***> Cc: ***; Andile Mtimkulu (***) <***>; Emmanuel Phuzani <***> Subject: RE: [EXTERNAL] Change of Ownership Form

To Whom It May Concern:

I am very disappointed with your service at Multichoice.

My Services were cut off yesterday despite the email I received from you yesterday that I will be given 48hrs to make the outstanding payment. To my surprise when I call your call centre yesterday 4 of your staff members were very rude to me by cutting my calls in the middle of the conversation because they couldn’t answer my questions, simply means that you hire people who do not know their job, they don’t know what they are doing there, maybe it’s lack of training or it’s their ignorance.

If you can check your log calls from around 3:00 to 5pm you might know those people who were cutting my calls.

Thanks to Leeshen Sublal she managed to help me with my queries, although it is not sorted as yet because it is beyond her control and she escalated the query to the next department.

And thanks again to Thandeka who helped me this morning, she also tried her level best to assist me but same she had to escalate the query to the next department.

Straight to the point regarding my query:

Attached is the change of ownership for two decoders:

Smart card number : *** – Ms. Andile Mtimkulu I have been using this decoder for more than 2 year now, to my surprise, you guys have not changed my details on your system when I moved to the new decoder. Your system still shows the old decoder that I am not using any more for more than 2 years ***).

Please move my package from smart card number *** ( I have not been using this decoder for more than 2 years now) to smart card number ***.

Smart card number: *** – Mr BC Mtimkulu I am changing the ownership from smart card number *** to smart card number ***

I don’t understand how come you guys did not notice that the smart card number that I sent before does not correspond with the serial number?. If you were doing your job properly you could have see that the smart card number *** is not linked to the serial number MCS IS20 V***X6

Till to date I have paid R1016.17 for Compact Plus, because you kept on sending me that I am owing DSTV, only to find that the mistake is on your side.

Can You please make the calculations from your side and refund me what is due to me.

My payments are as follows: 04 Sep 2020 – R470 10 Sep 2020 – R266.17 – this amount I understand perfectly, apparently I was making the payment of R470 instead of R529. 16 Sep 2020 – R280 – I don’t understand why was I supposed to pay this amount yesterday after my services were cut off. I paid and my services are still inactive.

16 Sep 2020 – I received the correspondence email attached that Mr BC Mtimkulu has R -347.70 and I asked that you transfer the amount to my package. Please correct that as well because the amount went to the wrong decoder. It should be added to ***.

I will be waiting for your response.

Please activate my accounts as soon as possible, I have paid too much for my services to be cut off because of you incompetency.

Regards Andile ***