This is ******* service, totally unacceptable

Yesterday I was on a call for 2 and half hours on a cellphone called 5 times to 5 different just to put me back on the premium package I didn't give an in instruction to reduce...... The very 1 person I spoke to last week did her own nonsense. And changed my payment date and switched off the dstv and didn't give information

The 1st person I spoke to yesterday to rectify also did her own ******* I didn't instruct. The 2nd and the 3rd promised it will be done in a few minutes. Evening the 4th one left my call on the side while she was busy with other calls ignoring me. Was on the call for a hour muind u it's from a cell

2 and half hours!!!!!!!! On a call from a cell phone to fix just 1 thing not eve created by me

And my whatsapp self service still doesn't recognize my surname, kanti how come. This I was promised it would be sorted months ago as I don't understand why