this is how u get treated

Good day i write this email with great disappointment and utter unhappiness our problem with our explora and manner in which this whole matter has been handled first encounter : we went to the multi-choice center in n1 city cape town to sort out the catch up which wasn't working we were told that there is a problem with the hard drive and was given a refurbished explora i asked why as we pay insurance and was told they cannot do that second encounter: when getting home we were then shown an error message saying please insert the sim card we called in and was told they cannot help us so back we went to multi-choice to be assisted by a snippy lady telling us there is nothing wrong with the explora we then went home and had the exact same problem and called in and was told to get a technician in we got the technician and was told it the explora or the sim card we had to pay him for the call out fee we then called the head office and was told by the supervisor that the explora and sim card must be taken in and they would give us a new explora and sim card he gave us a reference number ********** 3/I251 third encounter: we again went to multi-choice and was told we cannot get a new explora and sim card and that we need to contact our insurance

Now bearing in mind we live 45 kilometers from the N1 center taking into account our petrol phone calls and technician fee

all we want is a new explora and sim card PLEASE ADVISE THIS ABSOLUTELY DISGUSTING TO BE TREATED IN THIS MANNER. this was the response ear Mr C Rayners

Thank you for your e-mail.

We apologise for all inconvenience caused to you with regards to the errors that you have been receiving on your Explora decoder.

Please note that we do not give new decoders if there is a problem with the old Explora. We do give refurbished decoders.

You may contact our insurance department on ********** .

Please accept our apologies once again.

Kind regards, Kim Sallie