MvdR
Marguerite van de Reede
1 reviews | Active since Apr 2012
13 Feb 2015, 11:53
This is false advertising! NO DELIVERY
On the 11th of January 2015 I've ordered the DSTV explorer and changed my contract to the explorer package telephonically the sales person confirmed and said that I would receive my explorer within 7 - 15 working days. It's today the 13th of February and still I haven't receive my explorer. Every time I phone multichoice I get transferred and told that I must phone 0860 numbers and even when I phone the numbers no one can assist me! <br> <br> This is false advertising! <br> Kallie<br> ***
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Replies (1)
DStv (MultiChoice)'s replyOfficial
13 Feb 2015, 12:27Hello mvdr,
Please accept our sincerest apologies for the level of service you received, in dealing with MultiChoice.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your query to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Regards
Rupert
Please accept our sincerest apologies for the level of service you received, in dealing with MultiChoice.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your query to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Regards
Rupert
DStv (MultiChoice)'s reply13 Feb 2015, 12:27
Official
Hello mvdr,
Please accept our sincerest apologies for the level of service you received, in dealing with MultiChoice.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your query to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Regards
Rupert
Please accept our sincerest apologies for the level of service you received, in dealing with MultiChoice.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your query to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Regards
Rupert