This is bad service

Hi have requested to for my dstv to be down graded 2 day before my pay date i called in and they told me i have to call back on my pay date so i did that.Call back on my pay date the systems was off line based on a up grade or something. i called back the 21/22/23 of august i even tried using ther whats app line and the response was there a techical error i must call back. i cal back on the 26/08/2019 @ 9h10 spoke to some one and said they have to logg it to the back office and they will get back to me. NOW i recieve a sms saying my service is cancelled...... i call back again on the 27/08/2019 then they tell me i must pay for the reconnection fee and a extra R111 for something that they can't explained to me i spoke to Thabiso said she logged another case ( Ref no : ***4-C2. Can some one please assisit on fixing this problem.....