1 reviews | Active since May 2023
this is a minus 5 star review
It's been well over a month now and I still have to receive an update on an error that is clearly DSTV's fault.
I made a payment which DSTV were not able to allocate and then after experiencing the worst customers service for over a month and being ignored now after providing all the required documents to prove that DSTV owes me a refund is quite something. That and being way overcharged due to DSTV disconnecting (and charging a reconnection fee)our services everyday when I had to call in to get it re-connected.
Upon review of other reviews it appears that so many other customers are experiencing the same issue. -DSTV not able to allocate a payment (in 2024 lol) -Extremely unprofessional , *********** and rude customer service agents. -They now resort to not even attempting resolve a customer query , blatantly ignoring a customer or putting them on hold until they give up. -It's just plain thievery at this point. -How many customers have you lost due to the issues highlighted above? - A failure on whatsapp chat, email, calls , hello peter reviews and a woeful or non existent finance team. -If any publication had to do an article on the October / September reviews DSTV as a brand would take a major hit. -You know your company is done for as soon an alternative sports broadcaster is allowed to enter the South African market.
The only reply I will receive on this is the auto-reply , this is something that Hello peter should not allow.
Thank you for reaching out to us. We have received your query and are currently looking into it.
Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch.
Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Thank you for reaching out to us. We have received your query and are currently looking into it.
Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch.
Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
The agent on the thread is clearly also not reviewing the prior replies / documents provided, even replies that they have made themselves.
I'm beyond words to describe how disgustingly awful this process has been but alas the clown show continues.
The agent on the thread is clearly also not reviewing the prior replies / documents provided, even replies that they have made themselves.
I'm beyond words to describe how disgustingly awful this process has been but alas the clown show continues.