BR
Brent R
1 reviews | Active since Nov 2018
11 Oct 2022, 10:23
This has gone too far!
Since August I've been having the same problem and now it's every few days. My service gets stopped because DSTV have failed to correct an error that they've caused on my account. Every time I use the chat facility I get told it's been escalated and I'll be contacted within 24-48 hours. No one has even contacted me. The person on Twitter tells me that it's being resolved, but a few days later my channels disappear - again and again and again! It's a disgrace. How can any company be so ***********. I'm handing this over to my lawyer now.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
11 Oct 2022, 10:25Hi Brent,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply11 Oct 2022, 10:25
Official
Hi Brent,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
BR
Brent R's updateReviewer Update
11 Oct 2022, 11:21This is what I keep getting told by you guys at DSTV. But nothing is ever resolved. The error is of your making and nothing to do with me. I've had one subscription for more than a decade and never missed a payment, yet it seems meaningless. I need this error resolved now and I also need to be compensated for the days I've had no service due to the error.
BR
Brent R's update11 Oct 2022, 11:21
Reviewer Update
This is what I keep getting told by you guys at DSTV. But nothing is ever resolved. The error is of your making and nothing to do with me. I've had one subscription for more than a decade and never missed a payment, yet it seems meaningless. I need this error resolved now and I also need to be compensated for the days I've had no service due to the error.