This company has the worst customer care I have seen in my life.

I signed a 24 month price lock contract at R899. All went well for a couple of months, but then all of sudden I was charged R1004 at the end of August 2019. I found this quite strange as the contract clearly states R899 for 24 month. I tried phoning the customer care at DSTV, but was told they can not help me with price lock queries and I need to contact them directly. I found this even more strange as DSTV is the one promoting this so they can lock in customers for 24 months. At the end of September 2019 my monthly charge for DSTV was R899 again, which means I was overcharged by R105 and to date no one can help me as to my R105 refund. I send emails to *** and received a confirmation that someone will contact me shortly. Well I personally don't think from 03/10/2019 and no contact yet is shortly. On Friday 11/10/2019, I tried the customer care again out of frustration and was told by the consultant that she is just waiting for her supervisor to become available and he/she will phone me. I suppose that supervisor is either still really busy on that call or it is just another one that does not care. So DSTV, please stop complaining that you are losing customers to online platforms, there i a reason for it!!!!! The reason being that you are useless. That is why your business is fading. They way you guys are doing business just means your will becoming the new obsolete video store in the future.