Third Time,Same Problem,DSTV/Multichoice Service

Again the same reflection as problem occurred in September 2015. Funny thing is I was billed for the Multichoice system mistakes (Reconnection fee) and additional subscription fees, for more than a week of no DTSV services, I did not have due to Multichoice pathetic response time and lack of proper customer services.<br> Now I`m receiving sms`s indicating I owe Multichoice fees and they are going to disconnect my service again, where in fact I`m loyally paying more than the subscription fee on a monthly basis. <br> Since when does the client pay for the service providers mistakes ? <br> This is the third time DSTV/Multichoice is creating this very unpleasant situation.