1 reviews | Active since Mar 2017

22 Aug 2022, 15:22

Thinking about signing up for DSTV internet? Do yourself a favour.. DON'T!

Please read my previous reviews for a more clear view of my struggle thus far. Long story short, I eventually received a router after 3 weeks. Only to find out the router does not work. After 4 days of Multichoice insisting the trouble is on my side, I eventually took the router to a Multichoice agent. They confirmed the problem is on multichoice's side. My router is there almost a week now, and the consultant even is having trouble to get someone at multichoice to understand what to do to fix the problem. They send me a wrong fixed router which won't work at my address. Only thing I'm still asking is for 1 of your 7000 employees to tend to my problem. It can be sorted within 20 minutes. But as soon as the phone is dropped, they just forget about it and couldn't care less. We are without internet for a month and a half now. Wehada lady from DSTV who seemed interested to lend a helping hand, Lebogang. But I guess she also lost interest. If nor me neither a multichoice agent can get help, who can?

0
Replies (4)
DStv (MultiChoice)
DStv (MultiChoice)'s reply22 Aug 2022, 15:29
Official
Hi Andy, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards, 
DStv: Hello Peter Team 
's update22 Aug 2022, 15:32
Reviewer Update
And this is your reply every time. Unfortunately nothing happens after this....
's update23 Aug 2022, 14:06
Reviewer Update
Hi there. Sorry was busy. You can call me now. Thank you
's update23 Aug 2022, 16:48
Reviewer Update
Hi. I am available to call now anytime