Think twice before taking the DSTV Router.

On the 23rd of March I ran out of DATA as I have a DSTV Router, I then phoned in to enquire about the DATA top-up option, I then opted to change the package I was using and took a package with more Gigs. I was advised to pay R63.23 to get immediate reconnection within 3 hrs. I made the payment, to date i am not connected. I have phoned and sent emails to Multichoice {DSTV] almost daily with no positive outcomes .I even went physically to the Randburg customer service center on Wednesday [3 April] and I am still waiting. Seemingly the Call Center personnel do not have answers and at all times I was told the matter was escalated! I am a VERY unhappy customer, with no hope that I will have DATA anytime soon! Is this fair? What is happening? SOMEBODY HELP ME!!