Think I should change to toptv

On march 31st 2015 @10:00 I called rams tv in newcastle as they are our dstv agents.i spoke to a black lady and requested suspention of my dstv account.the lady said it will be done.i get an sms from multichoice stating I need to pay R600 for reconnectoon and 1 months subscription.now I want to reactivate my dstv but I must pay the extra amount because that stupid lady didnt advise me to call the call center to do the suspension.rams tv should be responsible for the extra cost because they have *********** staff working for themi want this issue sorted or legal action will be taken