Things just dont work

I called on the 3rd to do a change of ownership on my one decoder. The lady I spoke to emailed me the change of ownership form to be completed, which I did. The next evening the service on the decoder had been cancelled without the new account being created. I then called multichoice and was informed that he service was cancelled and that it would take 24 for the re activation. I was also told that I completed the wrong form and that the form I completed does not have the option to select for the credit on my account to be moved to the new owner. I now called multichoice again and was told that1. I need to completed the change ownership form again (all 4 pages of it), then 2. The service on the decoder is still cancelled and the change of ownership has not been done, thus the new owner cannot watch tv. I was also told that it will take 24 hours. This now suddenly changed to 48 hours. Everytime I talk to someone at Multichoice I hear something else.