Thieving Multichoice
I cancelled my DSTV in April. May they deducted the amounts again. I had to contact them again to get it reversed after I was assured it will not go off. Now in June they deducted 2 months again with the excuse that I was automatically connected again. This was without my authority or request. I see this as ***** and theft now I need to wait 3 to 4 days for them to reimburse me while my debit orders can bounce on my own cost and they make interest on my money.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
23 Jun 2021, 16:23Hi Jaco,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply23 Jun 2021, 16:23
Official
Hi Jaco,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
25 Jun 2021, 13:46Hi Jaco,
We tried to call you to no avail.
At MultiChoice, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that, we are very sorry.
Kindly be advised that a refund of R1,868.00 has been captured and currently pending approval from the Finance Department.
We have also, cancelled the services and removed your banking details to avoid this from happening again.
Kind regards
DStv: Hello Peter Team
We tried to call you to no avail.
At MultiChoice, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that, we are very sorry.
Kindly be advised that a refund of R1,868.00 has been captured and currently pending approval from the Finance Department.
We have also, cancelled the services and removed your banking details to avoid this from happening again.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply25 Jun 2021, 13:46
Official
Hi Jaco,
We tried to call you to no avail.
At MultiChoice, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that, we are very sorry.
Kindly be advised that a refund of R1,868.00 has been captured and currently pending approval from the Finance Department.
We have also, cancelled the services and removed your banking details to avoid this from happening again.
Kind regards
DStv: Hello Peter Team
We tried to call you to no avail.
At MultiChoice, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that, we are very sorry.
Kindly be advised that a refund of R1,868.00 has been captured and currently pending approval from the Finance Department.
We have also, cancelled the services and removed your banking details to avoid this from happening again.
Kind regards
DStv: Hello Peter Team
Best regards,