Thieving idiots.

I am confused as all hell.

I was on a price lock which came to an end in FEB. I upgrade and take an new price lock with an explora 2. The installer comes out (when i the account holder is not home) to just swap the old explora for the new and to call DSTV and makes sure it is all set up right.

Somehow in all of this when the installer is on the phone with DSTV he asks my wife if she wants 'both'' decoders active. She replies yes as he thinks she is answering about the heartbeat decoder (take note my wife is not the account holder). So between all pf this i have two accounts of 900 bucks each (even though only one is installed)

so there is the first **** up. second is when i phone in march cos noticed we have been doubled debited. Still not resolved.

So DSTV feels they have the right to double debit me on what my wife says in error. so now we repeatedly get disconnected. Which is ironic as now i am paying (as it is a contract) for a service i cannot receive.

Gets better. Wife speaks to Staff Ouma to make payment arrangements. Which we stick to. even email everything to ouma. Dead silence. no reply.

So we get disconnected again. Wife phones. Now they tell her she cannot make a payment arrangement as she is not the account holder.

So hang the **** on. you will double debit my account based on what my wife says. but you will not allowed her to make payment arrangements?

you okes are thieving idiots.